Return Policy

At Agri Pure, we are committed to providing you with the highest quality dry fruits, nuts, and gourmet products. Due to the perishable and consumable nature of our goods, we have a specific and strict return policy designed to ensure food safety, hygiene, and customer satisfaction. Please read this policy carefully before initiating a return.

1. Return Policy Philosophy

Our policy is based on the principle of “Hygienic and Safe Consumption.” As we deal in edible items that are sealed for your safety, we can only accept returns under very specific, validated conditions. We do not accept returns for reasons of personal taste or change of mind.

2. Conditions Eligible for Return

We will accept a return request only if you receive a product that is:

Incorrect Item: The product delivered does not match what was ordered.
Damaged in Transit: The product’s primary packaging is torn, crushed, or breached, compromising the contents.
Defective/Spoiled: The product is spoiled, has visible mold, insects, or is rancid upon opening the sealed package.
Expired Product: The product has a manufacturing or expiry date that has already passed at the time of delivery.

3. Conditions NOT Eligible for Return

Returns will not be accepted under the following circumstances:

Dissatisfaction due to taste, flavour intensity, or personal preference.
Products that have been opened, partially consumed, or resealed by the customer (unless proving a defect as per clause 2.3).
Products damaged due to customer mishandling or improper storage after delivery.
Natural variations in the colour, size, shape, or texture of dry fruits and nuts, as these are natural, organic products.
Orders where delivery was refused without a valid, quality-related reason.

4. Return Request & Validation Process

Step 1: Immediate Notification

You must report the issue to us within 24 hours of receiving the delivery.

Contact Method: Email us at returns@agripure.com or call/WhatsApp our customer service.
Required Information: Provide your Order Number, product name, and a clear description of the issue.

Step 2: Evidence Submission (Mandatory)

To validate your claim, you must provide clear, timestamped photos or a short video showing:

The unopened/sealed package with the visible damage or wrong label.
The batch/expiry date printed on the package.
For spoiled/defective items inside a sealed pack: a video of you opening the intact seal for the first time, immediately showing the defect.

Without sufficient visual evidence, the return request cannot be processed.

Step 3: Quality Control Review & Approval

Our Quality Assurance team will review your request and evidence within 1-2 business days.
We may request additional information or arrange for a pickup of the product by our courier for physical inspection, especially for high-value items.
Upon approval, you will receive a Return Authorization (RA) Number and further instructions.

5. Return Methods & Pickup

For Approved Returns: We will arrange a free pickup of the defective/incorrect item from your provided address through our courier partner.
Do not ship the product back yourself without an RA Number and prior authorization.
The product must be returned in its original packaging, along with all freebies or gifts that came with it.

6. Resolution Options for Approved Returns

Once your return is received and verified at our warehouse, you can choose one of the following resolutions:

Full Refund: The amount will be credited to your original payment method (for prepaid orders) or via bank transfer/wallet (for COD orders). Please see our Refund Policy for timelines.
Store Credit: Receive credit for the returned item’s value to your Agri Pure wallet for use on a future purchase, plus a 10% bonus credit as a goodwill gesture.
Replacement: Get a fresh unit of the correct product shipped to you at no additional cost, subject to stock availability.

7. Return Timeline

The entire process, from request initiation to resolution (refund/replacement), typically takes 7-14 business days.
You will be notified via email/SMS at each key step.

8. Bulk/Corporate Orders

For orders above PKR 15,000 or corporate purchases, specific return terms may be outlined in the sales agreement or invoice. Please contact your account manager or our sales team.

9. Contact Information for Returns

For all return-related queries and requests:

Returns Department Email: returns@agripure.com
Customer Service Phone: [Insert Phone Number]
Customer Service WhatsApp: [Insert WhatsApp Number]
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (PST)

Important Notes & Disclaimers

Agri Pure reserves the right to modify this return policy at any time. The policy active on the date of your purchase will apply.
This policy is designed in line with best practices for food retail and consumer protection considerations in Pakistan.
In case of any dispute, the decision of Agri Pure’s management, based on provided evidence and their inspection, shall be final and binding.

Thank you for your understanding. Our goal is to ensure every Agri Pure product you receive meets our strict standards of quality and freshness.