1. Delivery Areas

We currently offer nationwide delivery across all major cities and towns in Pakistan through our partnered courier services. Delivery availability to remote or restricted areas is subject to courier service coverage. You can check serviceability by entering your complete address at checkout.

2. Order Processing Time

• All orders are processed and packed at our facility in [City, e.g., Karachi, Lahore].

• Orders placed before 2:00 PM PST on a business day (Monday to Saturday) are processed and dispatched the same day.

• Orders placed after 2:00 PM PST or on Sundays/public holidays are processed the next business day.

• During seasonal sales or promotional periods, processing may take an additional 1-2 business days.

3. Shipping Methods & Estimated Delivery Timelines

We partner with reputable courier companies (e.g., TCS, Leopards, M&P, Trax) to ensure reliable delivery. Estimated delivery times from the date of dispatch are:

These are estimated timelines and not guaranteed. Delays may occur due to unforeseen circumstances, weather, courier delays, or public holidays.

4. Shipping Charges

Shipping charges are calculated automatically at checkout based on your delivery location and order weight/value.

• Free Shipping: Available on all prepaid orders over PKR 2,500 nationwide.

• Standard Shipping Charges: Apply to orders below PKR 2,500 or for Cash on Delivery (COD) orders. Charges typically range from PKR 150 to PKR 400 depending on the city and order size.

• Express Delivery: Available for select cities at an additional charge. You may contact our customer service before ordering to check availability.

5. Order Tracking

• Once your order is dispatched, you will receive an SMS and email with a tracking number and a link to monitor your shipment in real-time.

• You can also track your order by logging into your Agri Pure account.

6. Delivery Process

• Our courier partner will attempt delivery once. Please ensure someone is available at the delivery address during business hours.

• The delivery agent will contact you on the provided phone number before arrival.

• For Cash on Delivery (COD) orders, full payment in PKR cash must be made to the delivery agent at the time of delivery. Please have exact change ready if possible.

• For prepaid orders, the package will be handed over after verifying the recipient’s name or OTP (if applicable).

7. Failed Delivery Attempts

If the delivery attempt is unsuccessful due to:

• Incorrect/Incomplete address

• Recipient unavailable

• Contact number switched off/unreachable

• Refusal to accept delivery

The following steps will be taken:

1. The courier will attempt one more re-delivery the next business day.

2. If the second attempt fails, the parcel will be returned to our warehouse.

3. We will contact you to arrange a re-shipment, which will incur additional shipping charges.

4. For returned COD orders, a new order must be placed.

5. For returned prepaid orders, a refund will be issued minus the original and return shipping costs.

8. Address & Contact Details Accuracy

• It is the customer’s responsibility to provide a complete, accurate shipping address with landmark details and an active phone number.

• Agri Pure is not responsible for delays or non-delivery due to incorrect information provided by the customer.

• If you need to correct an address, contact us immediately at support@agripure.com or call us. Changes are only possible before the order is dispatched.

9. Packaging

All Agri Pure products are securely packed in:

• Food-grade, airtight packaging.

• Protective outer cardboard boxes or bubble mailers.

• Fragile and “This Side Up” stickers for careful handling.

10. Holidays & Non-Business Days

No processing or delivery occurs on:

• Sundays

• Public Holidays (as declared by the Government of Pakistan)
  Our delivery estimates exclude these days.

11. Damaged or Lost Shipments

• We ensure all orders are packed securely. However, if your package arrives tampered with or damaged, do not accept it. Refuse the delivery and notify us immediately within 2 hours at support@agripure.com with photos.

• For lost shipments (where tracking shows no update for more than 7 days), we will initiate a trace with the courier. If the parcel is confirmed lost by the courier, we will either reship your order at no cost or issue a full refund.

12. International Shipping

Currently, Agri Pure only ships within Pakistan. We do not offer international delivery.